Sonic Drive-In

Reviews about Sonic Drive-In

• 4 / 5

  By Rex Whittington
  I stop in this Sonic once a week. I have never seen a Sonic get an order out to you as fast as this location. They have gotten my order right every time. Awesome job!!
  May 25, 2017
• 1 / 5

  By Jade Sharkany
  I have never had a more rude fast food experience in my life. I work in the food industry, and I know how things can get fast paced and hectic. Tonight, as try to I ask about a deal I thought was going on, I get completely cut off: "Are corn dogs supposed to be $0.50 today? I read-" "No, they're not. Your total is $X." Screen resets. Okay, maybe five cars at 9pm is busy for Sonic, maybe they have to rush orders through. No biggie. I get my food, and for the second time I'm given five instead of six boneless wings. Eh, mistakes happen, but this is the second time it has happened so I kind of want to get my correct order this time . I call them up, "Hi, I just ordered a 6 piece boneless but only received 5-", the screen goes blank. Okay, now this is getting frustrating.
  
  However, it's a quick fix because they were nice enough to come out and give us two extra wings, which we really appreciated! :) The runner, who turned out to be the manager, apologized and said "sometimes they're really small". I tried telling her no, we really only got five, but I couldn't because halfway through my sentence she WALKED AWAY.
  
  Nothing is more frustrating than trying to communicate and not being heard. I ended up speaking to her (the manager) one on one. I thanked her for giving me her time, and told her she could run the food she had in her hand before speaking to me. To her credit she said it was alright and gave me her attention right away. I told her I didn't understand why I was repeatedly cut off. She apologized, stating they were just very busy, offered to talk to her team, and hastily told me to have a good night before running the food.
  
  Sonic and staff, I know what it's like to be busy in the food industry. But that doesn't excuse you from cutting off customers and walking away from them while they are speaking. I hope this reviews brings customer service to your attention, and you are able to improve it. Thank you!
  October 15, 2016